Seasonal Customer Support Representative
New
United States, Monday–Friday, 10:00 AM–7:00 PM ETContractEntry
Salary20 USD per hour
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Job Details
- Required Skills
- MultitaskingCRMCustomer support
Requirements
- High school diploma, GED, or equivalent qualification.
- Previous customer service experience with a history of delivering professional and positive customer interactions.
- Strong verbal and written communication skills across phone, chat, and email channels.
- Ability to explain technical concepts clearly to customers with different levels of technology experience.
- Comfortable learning new software platforms and digital tools quickly.
- Strong multitasking skills with the ability to manage calls, emails, chats, and documentation simultaneously.
- Detail-oriented approach with the ability to handle customer information accurately and responsibly.
- Ability to stay composed, patient, and professional in high-volume or difficult customer situations.
- Self-motivated mindset with enthusiasm for continuous learning and improvement.
- Reliable attendance and punctuality throughout the scheduled workweek.
- Ability to work remotely with a quiet, professional workspace and reliable high-speed internet connection.
- Availability to work Monday–Friday, 10:00 AM–7:00 PM ET.
Responsibilities
- Provide personalized customer support through phone calls, live chat, and email.
- Assist customers with software-related questions, including accounting, payroll, and tax-related inquiries.
- Troubleshoot customer concerns by identifying issues, explaining solutions clearly, and guiding users through product features.
- Maintain accurate records of customer conversations, requests, and resolutions.
- Communicate customer feedback and recurring issues to internal teams to support product improvements.
- Educate customers on new features, tools, and software functionality.
- Manage multiple customer conversations and tasks while maintaining accuracy, professionalism, and service quality.
- Work independently throughout the day while staying connected with remote teammates through meetings and collaboration tools.
- Adapt quickly to changing priorities, processes, and customer needs during peak business periods.
- Complete structured training to develop product knowledge, technical skills, and confidence in supporting customers.
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