Customer Support Representative
New
United States, West Coast hours (PST)Full-TimeEntry
Salary$49,500 - $55,000 a year (all-in total compensation), $45,000 - $50,000 base salary range
Apply NowOpens the employer's application page
Job Details
- Experience
- 0-3 years
- Required Skills
- Project ManagementData AnalysisSalesforceMS OfficeTroubleshootingCRMSaaS
Requirements
- Bachelor’s Degree.
- 0-3 years of work experience.
- Availability to work specific West Coast hour shifts (including 9AM-5PM, 12PM-8PM, or 1PM-9PM).
- Availability to work evenings, occasional weekends, and/or holidays.
- Excellent customer-facing and communication skills, both written and verbal.
- Ability to accurately analyze and interpret data.
- Exceptional organizational and time management skills.
- Superior troubleshooting, resolution, and analysis skills.
- Ability to perform complex tasks and prioritize multiple projects.
Responsibilities
- Perform set-up and configurations within the Comply platform to effectively activate new client accounts.
- Respond efficiently to customer inquiries and maintain exceptional customer satisfaction.
- Manage customer account activation implementations to ensure customer satisfaction and meet deadlines.
- Review and interpret data received from various sources, identifying any discrepancies in data received and accurately uploading the data into the Comply platform.
- Prioritize incoming customer support cases in a high-volume, fast-paced environment.
- Manage support case details in our case tracking system.
- Respond to customer questions, update clients on project status, and troubleshoot issues promptly.
- Collaborate daily with our Technical Support and Product Development teams to represent our customers’ needs.
- Manage multiple projects simultaneously, prioritize tasks, and reach deadlines.
View Full Description & ApplyYou'll be redirected to the employer's site
