Customer Support Representative
New
United States, East Coast (EST) hoursFull-TimeEntry
Salary$45,000 - $50,000 a year
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Job Details
- Experience
- 0-3 years
- Required Skills
- Data AnalysisMicrosoft OfficeCRMCustomer supportSaaS
Requirements
- Bachelor's Degree.
- 0-3 years of work experience.
- Must be open to working East Coast shifts: 8AM-4PM, 9AM-5PM, or 10AM-6PM (EST).
- Must be open to work evenings, occasional weekends, and/or holidays.
- Excellent customer-facing and communication skills, both written and verbal.
- Ability to accurately analyze and interpret data.
- Exceptional organizational and time management skills.
- Superior troubleshooting, resolution, and analysis skills.
- Ability to perform complex tasks and prioritize multiple projects.
Responsibilities
- Perform set-up and configurations within the Comply platform to effectively activate new client accounts.
- Respond efficiently to customer inquiries and maintain exceptional customer satisfaction.
- Manage customer account activation implementations to ensure customer satisfaction and meet deadlines.
- Review and interpret data received from various sources, identifying any discrepancies and accurately uploading data into the platform.
- Prioritize incoming customer support cases in a high-volume, fast-paced environment.
- Manage support case details in our case tracking system.
- Respond to customer questions, update clients on project status, and troubleshoot issues promptly.
- Collaborate daily with Technical Support and Product Development teams to represent customers' needs.
- Manage multiple projects simultaneously, prioritize tasks, and reach deadlines.
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