Customer Support Representative
New
REMOTE WISCONSINFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingActive listeningData entryCustomer support
Requirements
- High school diploma or equivalent.
- Excellent interpersonal skills for effective relationship management.
- Strong written and oral communication skills.
- Strong active listening skills.
- Intermediate to advanced computer skills with emphasis on Internet knowledge.
- Aptitude for providing superior customer care.
- Must exhibit dependability, adaptability, and flexibility.
- Basic math skills.
- Creative thinking and reasoning ability.
- Experience in sales, marketing, or promotions is preferred.
Responsibilities
- Perform telephone support as scheduled, ensuring customer questions are answered professionally and research/follow-up commitments are honored.
- Manage email and chat support queues, addressing all customer issues and accurately logging resolutions in the ticketing system.
- Continuously improve cognitive and customer service skills, including product proficiency and problem-solving abilities.
- Attend all training classes and complete assigned exercises.
- Provide feedback on support trends and resolutions to management.
- Offer procedural advice and assistance to coworkers.
- Maintain positive working relationships with support clients and adhere to contact center policies.
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