Customer Support Representative
New
REMOTE IOWA / United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Communication SkillsProblem SolvingTechnical supportCustomer support
Requirements
- High school diploma or equivalent.
- Intermediate to advanced computer skills, specifically with Internet applications.
- Excellent written and oral communication skills.
- Strong active listening skills.
- Excellent interpersonal skills for effective relationship management.
- Aptitude for providing superior customer care.
- Ability to exhibit dependability, adaptability, and flexibility.
- Basic math skills.
- Creative thinking and reasoning ability.
- Ability to read, review, and understand support resources.
Responsibilities
- Perform telephone support as scheduled, ensuring professional and responsive resolution of customer issues.
- Manage email and chat support queues, ensuring all customer queries are addressed.
- Log all contact details, information, and resolutions accurately in the appropriate ticketing system.
- Participate in ongoing training to maintain proficiency with supported products and service standards.
- Communicate trends, issues, and suggestions for improvement to immediate supervisors.
- Provide procedural advice and support to fellow team members.
- Maintain positive working relationships with clients while adhering to internal policies.
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