Customer Experience (CX) Technology, Engineering & Product Professional
New
T
TDS Global SolutionsCustomer Experience (CX)
United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Product ManagementData engineeringSoftware Engineering
Requirements
- Recent technology, engineering, or product experience working directly for a CX, contact center, or BPO organization.
- Experience in software engineering, product management, or cloud engineering.
- Experience in solutions architecture, technical delivery, or AI and automation.
- Experience designing, implementing, or supporting enterprise technology solutions.
- Strong problem-solving, analytical, and collaboration skills.
- Demonstrated experience working with cross-functional business and technology teams.
- Experience supporting enterprise customer experience organizations or global delivery models.
Responsibilities
- Design and implement enterprise-grade technology solutions for CX and contact center operations.
- Support product strategy and software development lifecycles in high-volume contact center environments.
- Collaborate with cross-functional business and technical teams to drive digital transformation.
- Leverage AI and automation to enhance omnichannel customer experience capabilities.
- Provide technical leadership or solutions architecture for large-scale enterprise integrations.
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