Product Manager, Customer Experience
P
ParetoHealthHealth Benefits
Location: RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3-5 years of experience collaborating cross-functionally among engineers, designers, operations experts, and others in a Product Management or Product Management-adjacent role.
- Required Skills
- Data AnalysisProduct ManagementCross-functional collaborationMarket Research
Requirements
- 3-5 years of experience in Product Management or a related role collaborating with engineers, designers, and operations experts.
- 2+ years of experience in driving rigorous prioritization processes.
- Strong analytical skills with experience using customer insights, product metrics, and data to inform decision-making.
- Excellent written and verbal communication skills for technical and non-technical audiences.
- Proven ability to work effectively in fast-paced, evolving environments with competing priorities.
- Bachelor’s degree required.
- MBA or advanced degree in a related field is a plus.
Responsibilities
- Define and execute the product vision, strategy, and roadmap for customer experience initiatives.
- Partner with Engineering, Design, Analytics, Customer Management, Marketing, and business stakeholders to deliver product enhancements.
- Research and analyze customer needs, feedback, and market insights to identify product opportunities.
- Define success metrics, KPIs, and OKRs to measure and improve product performance.
- Write clear product requirements and user stories for technical and business teams.
- Lead cross-functional initiatives from discovery through launch, managing risks and tradeoffs.
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