- Define and execute the product vision, strategy, and roadmap for customer experience initiatives.
- Partner with Engineering, Design, Analytics, Customer Management, Marketing, and business stakeholders to deliver product enhancements.
- Research and analyze customer needs, feedback, and market insights to identify product opportunities.
- Define success metrics, KPIs, and OKRs to measure and improve product performance.
- Write clear product requirements and user stories for technical and business teams.
- Lead cross-functional initiatives from discovery through launch, managing risks and tradeoffs.
Data AnalysisProduct ManagementCross-functional collaboration+1 more