Technical Account Manager
New
Fully remote working anywhere in Canada!, Must align closely with US Eastern TimeFull-TimeMiddle
Salary95,000 - 110,000 CAD per year
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Job Details
- Experience
- 3+ years is a guide
- Required Skills
- Project ManagementAccount ManagementReportingSaaS
Requirements
- 3+ years of experience managing enterprise client relationships.
- Ability to work independently and proactively manage multiple complex projects.
- Strong critical thinking skills to identify underlying client needs beyond surface-level requests.
- Experience working across cross-functional teams to achieve results without formal authority.
- Excellent communication skills with the ability to explain complex concepts simply.
- Genuine interest in basketball and understanding of the NBA season rhythms.
- Availability to work US Eastern Time hours.
- Reliable internet access.
- Proficiency in using modern tools for documentation, usage analysis, and communication.
Responsibilities
- Drive the account forward daily by proactively identifying and addressing needs before they become issues.
- Coordinate product, engineering, delivery, and operations teams to fulfill commitments.
- Ensure the quality and substance of all deliverables sent to the client.
- Serve as the client’s main point of contact, including handling daily executive requests.
- Translate client requirements into clear project priorities and actionable next steps.
- Manage comprehensive account planning, including roadmap development, renewals, and commercial expansion.
- Own client reporting and deliver insights that drive action.
- Resolve incidents and escalations by setting expectations and aligning internal teams.
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