- Manage accounts to ensure customers meet business objectives and obtain ongoing value from Orgvue.
- Collaborate with cross-functional teams to create and maintain success plans.
- Build relationships with account management, advisory, technical, and product teams.
- Lead regular customer check-ins to support user outcomes and objectives.
- Provide coaching and support to customer super users.
- Identify additional use-cases and support upsell/cross-sell opportunities.
- Ensure customer feedback is communicated to product management.
- Manage customer issues and risks effectively.
- Dedicate approximately 20% of time to internal projects such as process documentation and content creation.
Data AnalysisAccount ManagementStakeholder management+1 more