- Act as a senior technical subject matter expert on the Orgvue platform and solve complex customer and partner challenges.
- Build relationships with partners and internal stakeholders to understand business requirements and identify solution opportunities.
- Lead discovery, requirements gathering, design, development and delivery of custom solutions, content and platform capabilities through deployment and early adoption.
- Translate emerging market and customer needs into scalable solution concepts and recommend new capabilities.
- Collaborate with Product Management, Engineering and Partner Solutions to share customer feedback and support platform improvements.
- Develop documentation, configuration guidance, deployment materials, best practices and reusable solution assets.
- Use LLM tools for research, solution design, configuration, coding and documentation, reviewing outputs for accuracy and suitability.
- Create and maintain LLM skill files capturing Orgvue expertise, solution patterns and implementation guidance for use through the MCP server.
- Mentor Solutions Engineers and provide technical guidance and enablement to Partner Success, Technical Account Management and Customer Experience teams.
- Support proof of concept activities, pilot programmes and strategic customer initiatives.
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