Senior Client Success Manager
New
V
Virta HealthHealth Tech
As a remote-first company, our team is spread across various locations with office hubs in Denver and San Francisco. Corporate roles: We currently do not hire in the following states: AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, WI.Full-TimeSenior
Salary$129,000-166,500/year
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Job Details
- Experience
- 6–8 years
- Required Skills
- Data AnalysisSalesforceJiraNegotiationAccount ManagementCustomer SuccessAsanaLooker
Requirements
- 6–8 years of experience in customer success, consulting, or client-facing account management roles
- Proven track record of independently managing enterprise or strategic employer accounts with strong retention, satisfaction, and growth outcomes
- Demonstrated success leading contract renewals and expansions, with consultative selling and negotiation skills that connect customer needs to measurable outcomes and ROI
- Experience presenting strategic and financial value to HR, benefits, and consultant audiences
- Strategic thinker with strong business acumen – understands key levers of account growth, client economics, and decision-making within employer benefits
- Skilled relationship builder who earns trust with senior client and cross-functional partners
- Highly analytical and detail-oriented; uses data and insights to inform decisions and guide customer conversations
- Exercises strong judgment in execution and prioritization; escalates strategic or sensitive issues appropriately
- Curious, proactive, and improvement-oriented – asks “why,” experiments thoughtfully, and shares learnings
- Thrives in a fast-paced, high-growth, and evolving environment
Responsibilities
- Manage the end-to-end client lifecycle for a strategic and growing list of employer clients contracted through our health plan partners, driving retention and satisfaction through proactive, data-informed account management
- Prepare and deliver persuasive business reviews that leverage clinical outcomes, engagement data, and ROI analyses to influence executive decision-making and drive continued investment in Virta by client and partner alike
- Act as a consultative advisor to clients – leading expansion discussions by identifying evolving needs and connecting client objectives and population health trends to Virta’s value story
- Lead renewal negotiations and upsell contracting, leveraging strong judgment, transparency, and client advocacy, guiding stakeholders toward mutually beneficial terms
- Monitor key success indicators for your accounts, surfacing risks and opportunities early and adjusting strategy to achieve desired outcomes
- Build strong, trusted relationships with internal cross-functional partners across Clinical, Member Engagement, Analytics, and Commercial to deliver exceptional client experiences
- Partner with Member Engagement to expand awareness and adoption within your book of business through campaigns and targeted engagement
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