Client Success Manager - Private Client Services
New
100% Remote Company, within the USAFull-TimeMiddle
SalaryUSD 55000 - 70000 / year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2-3+ years of experience in a Customer Success or IT help desk role
- Required Skills
- CybersecurityAccount ManagementCustomer Success
Requirements
- 2-3+ years of experience in a Customer Success or IT help desk role.
- Exceptional verbal and written communication skills.
- Ability to resolve client issues via phone and email.
- Strong empathy and relationship-building skills.
- Ability to work in a remote environment with high autonomy.
- Strong attention to detail and accuracy.
- Experience working with executive-level clients is a plus.
- Experience in cybersecurity, privacy, identity theft, or fraud management is a plus.
- CompTIA Security+ or similar security certification is a plus.
- Willingness to travel in limited circumstances.
Responsibilities
- Participate in client onboarding sessions.
- Conduct periodic outreach to ensure platform adoption and value delivery.
- Serve as a dedicated case manager for confirmed identity theft incidents and account restoration.
- Collaborate with cross-functional teams to remediate cyber or privacy risks for clients.
- Support Account teams by preparing client reports and participating in Quarterly Business Reviews.
- Participate in on-call shifts for client support including nights and weekends as needed.
View Full Description & ApplyYou'll be redirected to the employer's site
