Senior Customer Success Manager - Federal
New
C
ChainguardCybersecurity
United States - RemoteFull-TimeSenior
SalaryUp to $160,000 base salary + bonus (depending on experience)
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Job Details
- Experience
- 5+ years
- Required Skills
- Cloud ComputingCustomer Success
Requirements
- 5+ years experience in Public Sector facing roles collaborating with both technical and business teams.
- Background in Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support.
- Domain knowledge of Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, or vulnerability management.
- Ability to work with autonomy, make key strategic decisions, and manage escalations.
- Entrepreneurial mindset with the ability to build processes from scratch.
- Strong priority management skills and high emotional intelligence.
- Commitment to continuous personal and professional development.
Responsibilities
- Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges.
- Support the full Business Value Realization cycle to ensure customers can demonstrate and prove value internally.
- Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
- Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
- Develop hands-on technical knowledge of Chainguard products to help customers optimize their use.
- Collaborate with the Education team to ensure customers are educated on product features, best practices, and security principles.
- Develop relationships with multiple levels of customer stakeholders from technicians to CISOs.
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