Customer Success Specialist
J
JoVEEducation Technology
IsraelFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluent in Hebrew with proficiency in English.
- Required Skills
- Relationship managementCustomer Success
Requirements
- Bachelor's or Master's degree in Life Science, Psychology or Information Science.
- Fluent in Hebrew with proficiency in English.
- Experience in science communications, academic outreach or other customer-facing roles is preferred.
- Demonstrated passion for science, education, and educational technology.
- Strong interpersonal skills with a passion for remote relationship building.
- Excellent listening skills and attention to detail.
- Knowledge of education, market trends and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering or Psychology.
- Experience in networking by means of cold calling.
Responsibilities
- Conduct proactive outreach to Professors at subscribing universities in Israel, demonstrating JoVE's impact on teaching and student learning outcomes.
- Drive JoVE adoption in classrooms and courses to deepen engagement with professors and ensure subscription continuity.
- Build and maintain relationships with key decision-makers, including Department Heads, Professors, PIs and Librarians, through daily outreach via phone calls, emails, 1:1 meetings, and tailored institutional projects.
- Deliver impactful product presentations and webinars at conferences, university/research center seminars, and workshops to increase usage of JoVE.
- Provide ongoing support and guidance to Professors to maximize the usage of JoVE in their teaching activities.
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