Growth Customer Success Manager - EMEA
New
R
Remote - Referral BoardHR Tech
Remote-EMEA, AsynchronousFull-TimeMiddle
Salary$37,300 — $83,900 USD (base salary + variable (OTE 80/20))
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Job Details
- Languages
- English
- Required Skills
- Account ManagementCustomer SuccessZendesk
Requirements
- Demonstrated experience as a Customer Success manager.
- Fluent written and spoken English with strong communication skills.
- Ability to operate autonomously in routine situations.
- Experience managing customer relationships using asynchronous tools.
- Proficiency in proactive churn prevention and portfolio growth strategies.
- Capability to manage internal requests and product feedback loops.
- Aptitude for leveraging AI and automation for operational efficiency.
Responsibilities
- Manage the end-to-end customer journey from initial onboarding to long-term partnership.
- Monitor account health proactively to prevent churn and identify upsell and cross-sell opportunities.
- Educate clients on product functionality and provide ongoing support.
- Collaborate with internal sales and operations teams to align on expectations and customer needs.
- Translate direct customer feedback into actionable requests to improve internal processes.
- Utilize automation and AI tools for account planning and customer documentation.
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