Growth Customer Success Manager
New
R
RemoteHR Platform
Remote-EMEAFull-TimeMiddle
Salary$37,300 — $83,900 USD (base salary + variable, OTE 80/20)
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Job Details
- Languages
- Fluent written and spoken English
- Required Skills
- Account ManagementCustomer SuccessZendesk
Requirements
- Demonstrated experience as a Customer Success manager.
- Fluent written and spoken English.
- Well-structured communication skills in speaking and writing.
- Proficiency in asynchronous communication tools (e.g., Vitally, Zendesk, Loom).
- Experience implementing structured routines for customer health monitoring.
- Ability to work autonomously in routine situations.
- Strong collaboration skills for working across internal verticals.
- Aptitude for adopting automation and AI tools for account planning and documentation.
- Capacity to manage complex stakeholder disputes and executive escalations.
Responsibilities
- Manage the end-to-end post-sale customer journey from initial onboarding to long-term partnership.
- Educate clients on product functionality and provide ongoing support.
- Collaborate with Sales to align on customer expectations.
- Monitor account health to proactively prevent churn and manage escalations.
- Identify and pursue upselling and cross-selling opportunities.
- Share direct customer feedback with internal teams to improve processes.
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