Customer Success Partner, Agency
C
CreatorIQInfluencer Marketing
Location: Los Angeles; Secondary Locations: New York; Workplace: RemoteFull-TimeMiddle
Salary$82K - $98K
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceJiraAccount ManagementCustomer SuccessGoogle WorkspaceSlackNotion
Requirements
- 2+ years in a strategic, customer-facing role (CSM, Strategy, Client Services, or Account Leadership).
- Experience working at or closely with marketing agencies, ideally supporting complex, multi-client or global agency environments.
- Deep understanding of agency structures, incentives, and challenges.
- Skilled at leading senior-level and executive conversations.
- Highly organized, self-directed, and capable of managing a dynamic book of business.
- Adept at leading structured engagements like business reviews and maturity mapping.
- Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.
- Passionate about influencer marketing, creator content, and digital media.
Responsibilities
- Serve as the primary strategic partner for complex agency organizations, owning value realization across multiple brands, clients, regions, or lines of business.
- Advise agencies on scaling influencer programs across clients, balancing standardization with flexibility based on client needs.
- Build deep, multi-threaded stakeholder relationships across strategy, activation, analytics, and executive partners.
- Drive strategic business reviews, maturity assessments, and growth planning sessions that map CreatorIQ into agency workflows, resourcing models, and client deliverables.
- Partner with Strategic Insights Managers to deliver off-platform analysis, benchmarks, and strategic recommendations.
- Use data to proactively identify opportunities and risks, influence adoption, and support continuous program growth.
- Collaborate cross-functionally with Implementation, Product Education, Support, Sales, and Insights teams.
- Act as a thought partner on program governance, measurement frameworks, and operational best practices in influencer marketing.
- Maintain account documentation including success plans, meeting recaps, and health indicators.
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