Partner Customer Success
New
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Innovaccer AnalyticsHealthcare Technology
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 15+ years of experience in healthcare provider services or enterprise healthcare technology; 5–10+ years in customer success, enterprise account leadership, or platform delivery leadership roles
- Required Skills
- Artificial IntelligenceAccount ManagementData analyticsCustomer Success
Requirements
- 15+ years of experience in healthcare provider services or enterprise healthcare technology.
- 5–10+ years in customer success, enterprise account leadership, or platform delivery leadership roles.
- Proven experience delivering enterprise software platforms, population health platforms, data platforms, or AI-enabled platforms in complex healthcare provider environments.
- Experience supporting the deployment and adoption of enterprise AI platforms or large-scale data platforms.
- Demonstrated success managing strategic client relationships at the C-suite level.
- Proven track record delivering strong performance across CARR, ARR expansion, churn, NPS, and CSAT.
- Strong understanding of population health platforms and AI-enabled workflow solutions.
- Exceptional executive communication and presence with the ability to influence senior executives internally and externally.
- Ability to mentor senior Customer Success Leaders.
- MBA, MHA, MD, PhD or equivalent advanced degree preferred.
Responsibilities
- Serve as the executive owner for a portfolio of strategic accounts, ensuring the continued success, retention, and expansion of Innovaccer’s population health platform while also driving adoption and successful delivery of the AI platform.
- Ensure successful deployment, operationalization, and scaling of the enterprise platform by partnering with client executives to embed the platform into core operational workflows.
- Build a partnership-focused account growth strategy to achieve regional growth targets by expanding platform usage and introducing new products.
- Act as a trusted advisor to C-suite stakeholders including CIOs, CFOs, COOs, CMIOs, and CEOs, translating capabilities into measurable ROI and strategic value.
- Oversee growth and retention metrics including CARR, ARR expansion, churn, NPS, and CSAT.
- Collaborate with delivery, product, engineering, and AI teams to ensure execution meets client expectations and drives measurable outcomes.
- Mentor and develop Customer Success Leaders to manage complex client relationships and support enterprise AI adoption.
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