Team Lead, Customer Success Manager
New
Based in the United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in Customer Success, Account Management, or a related customer-facing leadership role; 2+ years of experience leading, mentoring, or managing a customer success team
- Required Skills
- CiscoAccount ManagementCustomer Success
Requirements
- 5+ years of experience in Customer Success, Account Management, or a related customer-facing leadership role.
- Bachelor’s degree or equivalent professional experience and/or military experience.
- 2+ years of experience leading, mentoring, or managing a customer success team.
- Proven success managing enterprise-level accounts and driving customer outcomes.
- Strong understanding of enterprise agreements, licensing models, and technology consumption frameworks.
- Expertise in customer journey management, adoption strategies, and retention best practices.
- Experience leading distributed teams in remote or hybrid environments.
- Excellent communication, presentation, and stakeholder management skills.
- Strategic mindset with strong execution abilities and data-driven decision-making skills.
- Ability to align internal teams and influence stakeholders across sales, technical, and operational functions.
Responsibilities
- Lead, mentor, and develop a team of Customer Success Managers, creating a culture of accountability, collaboration, and continuous improvement.
- Manage a portfolio of enterprise accounts while coaching the team through a player/coach leadership model.
- Drive customer lifecycle strategies, including onboarding, adoption, renewals, retention, and expansion opportunities.
- Act as a subject matter expert on enterprise agreements and technology partner programs, supporting customers in optimizing their investments.
- Establish, monitor, and report on customer success metrics, health indicators, adoption rates, and business outcomes.
- Lead quarterly and executive business reviews to demonstrate value, strengthen relationships, and identify growth opportunities.
- Train and enable team members on customer success methodologies, tools, and best practices.
- Partner with sales, technical services, and cross-functional teams to ensure seamless customer experiences.
- Build trusted relationships with executive stakeholders and communicate strategic recommendations effectively.
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