Senior Customer Onboarding Specialist
New
H
HubSpotCRM software
This role is open to remote workers based anywhere in AustraliaFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementRESTful APIsCRMCustomer Success
Requirements
- Experience supporting software implementation projects, in-house software adoption, or working in marketing, sales, customer success, or customer service roles.
- Ability to manage simultaneous software implementations for multiple clients.
- Capable of delivering engaging product training sessions via phone and web conferencing.
- Experience with building marketing campaigns, establishing customer feedback loops, setting up CRMs, and/or organising sales processes.
- Consultative, customer-focused professional with strong skills in articulating value, running EBRs, and defining success plans.
- Proficient in researching, troubleshooting, and solving complex software issues.
- Able to effectively project manage and create structured plans for customer success.
- Adaptable to a fast-paced environment and comfortable working in a multicultural setting.
- Understanding of API concepts and system integration mechanisms preferred.
Responsibilities
- Serve as the main point of contact for approximately 30 customers to ensure a successful 1st year on the HubSpot platform.
- Define customer success, articulate value, lead Executive Business Reviews (EBRs), and provide consultative guidance that helps customers achieve their goals.
- Conduct regular strategic calls to drive product adoption and customer engagement.
- Ensure customers complete all required technical setups efficiently and on schedule.
- Train and educate customers on how to effectively utilise HubSpot’s tools.
- Begin strategising and launching growth-oriented campaigns with customers.
- Collaborate internally with Sales, Contract Management and Customer Success Managers to deliver a frictionless customer experience.
- Improve and scale the HubSpot software setup process.
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