Senior Customer Success Manager
New
B
BeyondShort-term rentals
Remote - Australia, Primarily Australian business hours with flexibility to overlap with US and Europe.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisAccount ManagementStakeholder managementCustomer SuccessSaaS
Requirements
- 3+ years of experience working in SaaS customer success
- Solid understanding of Customer Success best practices
- Experience managing customer renewals and upgrades
- Creative and analytical thinker with strong problem-solving skills
- Exceptional verbal and written communication skills
- Willingness to travel 1-2 times per quarter
- Self-starter capable of working remotely within a global team
- Customer-empathy and passion for achieving client goals
- Short-term rental industry or revenue management experience is a bonus
Responsibilities
- Drive customer adoption, retention, and satisfaction for assigned book of accounts
- Own the new customer experience from Sales by leading trainings, driving product adoption, and helping customers achieve their business goals
- Manage the Beyond Training & Certification process for all new customers
- Secure annual subscription renewals and uncover expansion opportunities
- Perform regularly scheduled meetings with key stakeholders to ensure customer goals are being met
- Train clients on revenue management basics and effective tool usage to increase revenue
- Analyze customer performance data to make recommendations for growth
- Monitor and report on the health and risk of assigned accounts
- Communicate trending customer feedback and ideas to the Product organisation
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