- Act as the primary point of contact for learners from onboarding through course completion
- Conduct 1:1 and group learner support sessions across multiple time zones
- Guide learners in structuring study plans and managing progress toward completion
- Identify and address learning or engagement challenges early, offering practical solutions
- Maintain clear and responsive communication via email, chat, and video calls
- Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met
- Monitor learner performance and engagement using tracking tools and reports
- Collect and analyse learner feedback to recommend process improvements
- Provide alumni support and foster a sense of community among past participants
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