Patient Support Specialist
New
Z
Zócalo HealthHealthcare
Remote Work can be done from anywhere in the U.S., 9:30am - 6pm PSTFull-TimeEntry
Salary$26 - $29 per hour
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Job Details
- Languages
- Bilingual (English-Spanish), both oral and written, is required.
- Experience
- 1–2 years of experience
- Required Skills
- Customer serviceCRMEHRHIPAA
Requirements
- 1–2 years of experience in a contact center, customer service, or patient access role.
- Bilingual (English-Spanish), both oral and written, is required.
- Excellent verbal communication skills and comfort making or receiving high volumes of patient calls daily.
- Strong interpersonal and listening skills; ability to engage compassionately and build trust quickly.
- Ability to meet or exceed performance quotas in a structured environment.
- Proficiency with basic computer applications (CRM, scheduling systems, or EHRs preferred).
Responsibilities
- Conduct outbound and inbound calls to potential patients to explain services and assist with enrollment or scheduling.
- Complete short intake forms to accurately collect demographic, eligibility, and clinical information.
- Schedule patient appointments based on availability, location, and provider match.
- Meet or exceed daily, weekly, and monthly performance goals (e.g., calls made, conversions, appointments scheduled).
- Maintain a positive, empathetic, and professional attitude toward patients and teammates at all times.
- Follow scripts and workflows while maintaining flexibility to personalize each conversation.
- Document all interactions thoroughly and accurately in the company’s EHR system.
- Collaborate with team members to troubleshoot scheduling or communication issues.
- Adhere to HIPAA and confidentiality standards when handling patient information.
- Participate in ongoing training, feedback, and quality assurance sessions to continually improve performance.
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