Patient Support Specialist
New
S
Sprinter HealthHealthcare
Remote - United StatesFull-TimeMiddle
Salary21 USD per hour
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Job Details
- Experience
- 3+ years
- Required Skills
- ZendeskEHR
Requirements
- At least 3+ years of relevant experience in patient service or healthcare.
- Proficiency in using electronic health record (EHR) systems and healthcare software.
- Experience coordinating with national labs (e.g., Quest, Labcorp) including requisition review and result tracking.
- Excellent organizational skills and high attention to detail for documentation.
- Strong communication and interpersonal skills for liaising between clinical and administrative teams.
- Ability to adapt to changing priorities in a fast-paced environment.
- Commitment to patient confidentiality and patient-centered care.
- Experience in an on-demand service or healthcare environment.
- Zendesk experience (preferred).
Responsibilities
- Field and resolve overnight questions and support requests from patients and partners.
- Respond to and triage inbound patient and partner inquiries via phone, email, and SMS.
- Escalate complex patient concerns to appropriate clinical or administrative teams.
- Assist Field Support and clinicians with real-time scheduling changes.
- Perform clerical work required before and after appointments to maintain accurate documentation.
- Contribute to process enhancements and participate in cross-departmental training projects.
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