- Conduct high-volume outbound patient result calls and post-visit appointment reviews within defined SLAs
- Provide clinical and administrative support by validating labs and confirming documentation
- Upload and manage clinical documents with accuracy and timeliness
- Monitor and track lab results and imaging reports through clinical applications
- Serve as a liaison between patients, providers, and internal teams
- Maintain and update provider directory information
- Partner with health systems and plans to obtain missing information
- Oversee medical record management and ensure HIPAA compliance
- Monitor workflows to identify gaps and suggest process improvements
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