Talkspace Corporate

Talkspace is a digital therapy company that offers online therapy, online counseling, psychiatry and medication management, and self-care.

251-500 employees

Founded 2012

$300M post ipo equity

Mental Health

Public Company

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Mental Health Therapeutics Consulting mHealth InsurTech Health Care

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions16

Location: New YorkNY (Remote) ... This is a remote position based on Eastern Time.Full-TimeMental Health, TelehealthPosted

Operations Manager, Client Success

Partner with Client Success leadership to translate strategy into operational processes and workflows.
Own and improve operational workflows, including scheduling and program delivery structures.
Own end-to-end reporting on client activation, engagement, retention, outcomes, and operational performance.
Monitor program performance using tools like Looker or Mixpanel to provide leadership with real-time visibility.
Analyze client and engagement data using Excel and Google Sheets to identify trends and operational opportunities.
Build, document, and maintain Client Success processes and SOPs.
Manage forecasting, capacity planning, and performance tracking.
Define scope and timelines for cross-functional Client Success initiatives.
Prepare documentation for external review, including payor audits and compliance-related evidence requests.

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About Talkspace

Talkspace is transforming mental healthcare by making therapy accessible to millions. This digital therapy company connects users with licensed therapists and psychiatrists via web and mobile platforms. Their innovative approach removes traditional barriers, enabling over 130 million people to access vital mental health support through partnerships. Talkspace has facilitated over 1.6 million therapy and psychiatry sessions.

How We Work

You will join a diverse team committed to fostering an inclusive, equitable, and belonging-centered workplace. Talkspace embraces a flexible work environment. We offer fully remote positions across the US. Our headquarters in NYC also supports hybrid work. Clinicians enjoy the freedom to work virtually from almost anywhere in the US. We value unique attributes, amplify underrepresented voices, and promote positive relationships.

Engineering at Talkspace

Our platform leverages advanced technology to ensure secure and effective mental healthcare. We utilize HIPAA-compliant systems with SSL encryption to protect user data. Our engineering teams integrate machine learning and AI to analyze anonymized therapy transcripts. This powers service improvements, supports providers, and identifies users at risk. We also generate "Talkcast" personalized podcasts using AI to enhance engagement between sessions. You will solve complex problems to craft personalized digital health solutions.

Why Join Us

Impact over 2 million users on their wellness journey.
Contribute to a mission-driven company making quality mental healthcare accessible to all.
Work in a flexible, remote-friendly environment that values diversity, equity, inclusion, and belonging.
Innovate with cutting-edge AI and machine learning to personalize therapy and support.
Collaborate with a network of over 5,000 licensed clinicians transforming the industry.

Benefits & Perks

Comprehensive medical, dental, and vision insurance from day one.
401k retirement plan with company matching up to 4%.
Free access to all Talkspace services for you and one household member.
Flexible paid time off (PTO) and 11 paid company-wide holidays.
Paid parental leave for new parents.
Monthly $50 wellness stipend.
Equity package opportunities for certain roles.

Tech Stack

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