Talkspace Corporate

Talkspace is a digital therapy company that offers online therapy, online counseling, psychiatry and medication management, and self-care.

251-500 employees

Founded 2012

$300M post ipo equity

Mental Health

Public Company

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Mental Health Therapeutics Consulting mHealth InsurTech Health Care

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions18

Location: United States (Remote)Full-TimeTelehealth mental healthPosted

Senior Client Support Representative

Provide live phone and chat support and asynchronous email support through Zendesk.
Answer client questions about benefits coverage and service issues, including eligibility, billing, refunds, clinical complaints, and service interruptions.
Investigate and resolve complex or escalated client inquiries with empathy.
Educate clients about platform self-service resources and follow up when needed to ensure resolution and satisfaction.
Identify trends in client contact reasons and raise potential service issues to leadership daily as needed.
Keep current with business updates and meet productivity and quality benchmarks set by leadership.
Suggest updates to departmental knowledge resources, including the internal knowledge base and correspondence templates.
Recommend support-process changes or new standard processes.
Attend department meetings and coaching sessions, and support onboarding as a buddy or subject-matter expert.

Customer supportZendeskLooker

Showing 1 of 18 positions

About Talkspace

Talkspace is transforming mental healthcare by making therapy accessible to millions. This digital therapy company connects users with licensed therapists and psychiatrists via web and mobile platforms. Their innovative approach removes traditional barriers, enabling over 130 million people to access vital mental health support through partnerships. Talkspace has facilitated over 1.6 million therapy and psychiatry sessions.

How We Work

You will join a diverse team committed to fostering an inclusive, equitable, and belonging-centered workplace. Talkspace embraces a flexible work environment. We offer fully remote positions across the US. Our headquarters in NYC also supports hybrid work. Clinicians enjoy the freedom to work virtually from almost anywhere in the US. We value unique attributes, amplify underrepresented voices, and promote positive relationships.

Engineering at Talkspace

Our platform leverages advanced technology to ensure secure and effective mental healthcare. We utilize HIPAA-compliant systems with SSL encryption to protect user data. Our engineering teams integrate machine learning and AI to analyze anonymized therapy transcripts. This powers service improvements, supports providers, and identifies users at risk. We also generate "Talkcast" personalized podcasts using AI to enhance engagement between sessions. You will solve complex problems to craft personalized digital health solutions.

Why Join Us

Impact over 2 million users on their wellness journey.
Contribute to a mission-driven company making quality mental healthcare accessible to all.
Work in a flexible, remote-friendly environment that values diversity, equity, inclusion, and belonging.
Innovate with cutting-edge AI and machine learning to personalize therapy and support.
Collaborate with a network of over 5,000 licensed clinicians transforming the industry.

Benefits & Perks

Comprehensive medical, dental, and vision insurance from day one.
401k retirement plan with company matching up to 4%.
Free access to all Talkspace services for you and one household member.
Flexible paid time off (PTO) and 11 paid company-wide holidays.
Paid parental leave for new parents.
Monthly $50 wellness stipend.
Equity package opportunities for certain roles.

Tech Stack

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