Chat & Community Support Specialist
New
N
NoGigiddyDigital Platform
Anaheim, California, United States. Columbus, Ohio, United States. Dallas, Texas, United States. New York, New York, United States. Virginia Beach, Virginia, United States. Washington, District of Columbia, United StatesFull-TimeEntry
Salary15 - 21 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer supportZendesk
Requirements
- No degree required
- Fast, accurate typing speed
- Excellent written communication skills with an empathetic tone
- Ability to manage multiple concurrent chat conversations
- Ability to maintain patience and de-escalate frustrated users
- Experience with support or chat platforms (e.g., Intercom, Zendesk, Crisp) is a plus
Responsibilities
- Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets
- Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments
- Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth
- Escalate complex or sensitive issues to the appropriate team with full documentation
- Contribute to the help center knowledge base
- Flag trends in user issues or feedback to the product and content teams
- Maintain consistent tone and quality across all support touchpoints
View Full Description & ApplyYou'll be redirected to the employer's site
