Technical Support Specialist II - Governance
New
S
SmartsheetSaaS / Technology
REMOTE, USAFull-TimeMiddle
Salary$52,500 — $71,250 USD
Apply NowOpens the employer's application page
Job Details
- Experience
- 1+ years of Technical or Customer support experience, or equivalent
- Required Skills
- TroubleshootingTechnical supportCustomer support
Requirements
- 1+ years of technical or customer support experience, or equivalent.
- Excellent written, verbal, and interpersonal communication skills.
- Ability to demonstrate empathetic and confident issue ownership.
- Flexibility in working hours, including availability outside of standard business hours.
- Must be able to become Smartsheet Product Certified.
- Working knowledge of assigned feature area is a plus.
Responsibilities
- Troubleshoot customer issues using internal & external documentation, various tools, and escalation resources.
- Deliver technical support to customers through email, phone, and chat.
- Become Smartsheet Product Certified.
- Partner with leaders to meet or exceed performance goals in customer satisfaction, quality assurance, and productivity.
- Develop expertise in a specific product area.
- Contribute to team projects and provide feedback on team processes.
View Full Description & ApplyYou'll be redirected to the employer's site
