- Lead all Community Health Worker operations across markets, including workforce planning, deployment, productivity, and performance management.
- Establish consistent standards for home visits, community-based interventions, member engagement, outreach, and field documentation.
- Build management systems that support coaching, accountability, quality, and professional development across the CHW organization.
- Partner closely with Nurse Practitioners, RN Care Managers, Behavioral Health Case Managers, and Care Coordinators to ensure seamless integration within care teams.
- Monitor operational performance and identify opportunities to improve member engagement, retention, and outcomes.
- Support expansion into new markets while maintaining consistency of service delivery and operational excellence.
- Serve as the primary leader responsible for the effectiveness and scalability of the CHW function.
Change Management