Concierge Associate
G
Garner HealthHealthcare Technology
This is a U.S. based fully remote position., 8 AM and 10 PM ETFull-TimeEntry
Salary$22/hour. This position will also include a $0.50 additional hourly bump for English/Spanish bilingual candidates.
Apply NowOpens the employer's application page
Job Details
- Languages
- English/Spanish bilingual preferred
- Experience
- Minimum 2 years
- Required Skills
- Problem SolvingCustomer serviceZendesk
Requirements
- Minimum 2 years of call center/customer service experience
- Healthcare experience preferred
- Clear and confident verbal and written communication skills
- Meticulous attention to detail
- A proactive and curious problem-solving mindset
- An openness to feedback and a commitment to doing better every day
- Technical proficiency with customer service platforms, such as Zendesk
Responsibilities
- Deliver exceptional member support via phone, chat, and email
- Educate members on their healthcare benefits and claims, including how to maximize their Garner benefit
- Help steer members to find the best care available to them
- Handle complex and sensitive conversations with professionalism, empathy, and patience
- Deescalate members who are experiencing friction with their benefit
- Work with other departments to address cross-departmental issues
- Identify and escalate feedback from member interactions to internal teams
- Stay up to date on evolving procedures
- Protect member privacy and maintain compliance with HIPAA and data security protocols
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