Concierge Receptionist
New
S
Sollis HealthHealthcare
The role is open to remote work in the following states only: California, Colorado, Connecticut, Florida, Illinois, Louisiana, Maryland, Nevada, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington and Wisconsin., 10am-6pm ESTFull-TimeMiddle
Salary20 - 30 USD per hour
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Job Details
- Experience
- 1-3 years
- Required Skills
- Customer serviceData entryCRMEHR
Requirements
- High School degree or higher.
- 1-3 years of customer service, hospitality, medical office, or concierge experience.
- Excellent administrative background, specifically managing customers via phone.
- Strong proficiency in database and office systems.
- Exceptional organizational and interpersonal skills.
- Ability to execute and improve established office routines and policies.
- Excellent attention to detail.
- Excellent communication skills.
- Ability to work cross-functionally across departments.
- Ability to work independently.
Responsibilities
- Answer incoming patient calls, text messages, patient portal communications, and emails according to departmental goals and SLAs.
- Handle tasks within the Navigator task management system efficiently.
- Understand regional nuances to direct requests to the appropriate team members.
- Book appointments according to patient preferences and company policy.
- Maintain knowledge of current marketing promotions and offerings to enhance member experience.
- Serve as a cross-functional liaison between departments including Care Navigation, Operations, Medical, and Revenue.
- Screen patients to obtain demographic and appointment data for CRM and EHR entry.
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