Concierge Receptionist
S
Sollis HealthHealthcare
The role is open to remote work in the following states only: California, Colorado, Connecticut, Florida, Illinois, Louisiana, Maryland, Nevada, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington and Wisconsin., 9-5 or 10-6 ESTPart-TimeEntry
Salary20 - 30 USD per hour
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Job Details
- Experience
- 1-3 years
- Required Skills
- Customer serviceCRMEHR
Requirements
- High school degree or higher.
- 1-3 years of customer service, hospitality, medical office, or concierge experience.
- Excellent administrative background, particularly in managing customers over the phone.
- Strong database and systems skills.
- Exceptional organizational and interpersonal skills.
- Ability to efficiently execute established office routines and policies.
- Excellent attention to detail.
- Ability to think and work independently.
- Excellent communication skills and ability to work cross-functionally.
Responsibilities
- Answer incoming patient calls, text messages, patient portal communications, and emails within departmental goals and SLAs.
- Handle tasks within the Navigator task management system in a timely and efficient manner.
- Understand regional nuances such as clinic hours and on-site services to assist members and direct requests appropriately.
- Book appointments based on the patient’s desired time and location while adhering to company policy.
- Stay updated on company marketing promotions and offerings to enhance the member experience.
- Act as a cross-functional liaison between departments including Care Navigation, Operations, Medical, Revenue, and Billing.
- Screen patients to obtain demographic and appointment information for entry into the CRM and EHR systems.
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