- Track visit completion, labor attendance, and charting timelines across contracted specialists.
- Conduct charting and documentation audits, and follow up on incomplete or overdue records.
- Identify and escalate contractor administrative non-compliance, missed labor events, and boundary violations.
- Review invoices against active contracts to verify billing accuracy and rate adherence.
- Collect and maintain credentialing documents and track credentialing and payer-approval status.
- Lead interviews for incoming doula, registered dietitian, and lactation consultant candidates.
- Coordinate doula assignments and ensure members have a primary and confirmed backup doula before 30 weeks gestation.
- Communicate with members about birth support expectations, visit cadences, and labor activation protocols.
- Participate in an on-call rotation to confirm doula dispatch and manage backup handoffs during labor events.
- Maintain delivery tracking and produce monthly panel summaries covering assignments, delivery windows, renewals, and capacity.
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