Customer Success Manager
New
H
Horizon3 AICybersecurity SaaS
UK, Germany, France, or The NetherlandsFull-TimeMiddle
SalaryEUR 100,000 - 140,000 annually or GBP 85,000 - 120,000 with an 80/20 split
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Job Details
- Languages
- French or German as well as business fluency in English
- Experience
- 5+ years
- Required Skills
- CybersecuritySalesforceJiraCustomer SuccessSaaS
Requirements
- 5+ years in Customer Success, Technical Account Management, or Client Services within a SaaS cybersecurity environment
- In-depth knowledge of cybersecurity practices and principles
- Business fluency in English plus proficiency in French or German
- Strong customer acumen with the ability to present to technical and executive stakeholders
- Experience managing a book of business with revenue targets (ARR, NRR, GRR)
- Comfortable with tools like Salesforce, Gainsight, and JIRA
- Detail-oriented and organized
- Startup or high-growth company experience preferred
- Relevant certifications (e.g., CompTIA Security+, CISSP) highly preferred
- Deep understanding of enterprise security, information technology, cloud, or offensive security highly preferred
Responsibilities
- Manage a portfolio of EMEA customers as their primary post-sales technical advisor, developing a deep understanding of the NodeZero platform to guide successful adoption
- Cultivate champions with security leaders—from analysts to CISOs—and guide them through the lifecycle of adoption, expansion, and advocacy
- Deliver technical onboarding and enablement to drive adoption of NodeZero, including advanced features like Tripwires, Insights, and Rapid Response
- Proactively identify customer needs and potential challenges, suggesting solutions that improve their experience and enhance their cybersecurity posture
- Partner closely with IT and Security teams to help interpret pentest results, prioritize remediation, and guide long-term offensive security strategy
- Collaborate closely with Sales and Renewals teams to drive retention and growth by identifying expansion opportunities and ensuring a seamless renewal process
- Act as a customer advocate, relaying customer feedback and technical issues to our internal teams to help drive the evolution of our product
- Conduct regular check-ins and quarterly business reviews to align on strategy, secure executive buy-in, and showcase business outcomes
- Contribute to documentation, training materials, and repeatable playbooks to scale technical success across the region
- Maintain detailed records of customer health and touchpoints using internal CS platforms
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