HOA Collections Specialist
New
O
OurAssistantsProperty Management
Must be currently residing in the Philippines or Latin America., US Business HoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum 2 years of HOA Accounts Receivable or Collections experience.
- Required Skills
- Customer service
Requirements
- Minimum 2 years of HOA Accounts Receivable or Collections experience.
- Hands-on experience with AppFolio is required.
- Strong understanding of HOA assessment collections, owner ledgers, and delinquency management.
- Experience handling payment plans, collection notices, and homeowner account reconciliations.
- Excellent written and verbal communication skills.
- Strong negotiation, conflict resolution, and customer service abilities.
- High attention to detail with excellent organizational and time-management skills.
- Ability to manage multiple communities and priorities in a remote environment.
- Must be currently residing in the Philippines or Latin America.
- Must have a stable internet connection and a remote-ready workstation.
Responsibilities
- Monitor delinquent homeowner accounts and AR aging reports.
- Follow up with homeowners regarding outstanding assessments, fees, and balances.
- Process payments, adjustments, credits, and payment plans.
- Maintain accurate owner ledgers and account records in AppFolio.
- Prepare and send collection notices, demand letters, and account statements in accordance with HOA policies.
- Respond to homeowner inquiries regarding account balances, payments, and collection status.
- Reconcile homeowner payments and ensure proper posting to owner ledgers.
- Coordinate with HOA managers, accounting teams, and legal partners when escalation is required.
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