Weekend Client Support Specialist
New
L
Learner EducationOnline Tutoring
This position is open only to candidates currently residing in South America., 11:00 AM and 9:00 PM ETPart-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Excellent spoken and written English.
- Experience
- At least one year of customer service, call center, receptionist, or other phone-based support experience.
- Required Skills
- Customer serviceDocumentationCRM
Requirements
- At least one year of customer service, call center, receptionist, or other phone-based support experience.
- Excellent spoken and written English with clear, professional verbal communication skills.
- Comfortable answering inbound calls and making outbound calls.
- Friendly, patient, and professional with exceptional customer service skills.
- Strong attention to detail and accurate documentation.
- Ability to learn new technology and work across multiple systems.
- Ability to work independently, prioritize tasks, and exercise good judgment.
- Personal desktop or laptop computer.
- Reliable high-speed internet.
- Quiet, distraction-free workspace suitable for taking customer calls.
- Quality headset with microphone.
Responsibilities
- Answer inbound phone calls, emails, text messages, and support tickets.
- Assist parents, students, and tutors with routine questions and requests.
- Process account requests including tutoring restarts, package upgrades, and scheduling.
- Capture revenue opportunities by helping families restart or continue tutoring services.
- Document conversations clearly and accurately in company systems.
- Escalate complex issues to the weekday team with detailed notes.
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