- Handle customer enquiries and complaints via live chat, professionally, promptly, and in German
- Flex your availability up during campaign peaks, including monthly campaigns and seasonal peaks like Black Week and pre-Christmas
- Resolve issues with empathy and efficiency, ensuring customers feel heard and helped
- Represent the brand's voice accurately across every interaction
- Identify recurring issues or patterns and flag them to the wider team
- Keep records accurate and up to date
- Collaborate with internal teams where needed to resolve customer issues end-to-end
Customer serviceWritten communication