Customer Care Agent - German Speaker

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Requirements:

• Fluent in German (spoken and written) with excellent communication skills.
• Strong problem-solving abilities and patience, even in high-pressure situations.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in MS Office and adaptability to new digital tools.

Responsibilities:

• Serve as the primary contact for customers, addressing enquiries via email and live chat promptly and professionally.
• Assist customers with payments, order processing, and general questions related to their dermatological treatments.
• Analyse customer service trends and collaborate with teams such as Medical, Product Management, and Business Development.
• Support the continuous improvement of customer service processes to enhance efficiency and satisfaction.
• Provide insights and ideas to optimise the customer experience based on feedback and common concerns.