- Oversee the shared accounts inbox, prepare credit requests and handle routine billing questions.
- Maintain debtor reports, follow up unpaid balances, and escalate sensitive or unresolved issues.
- Record and check bank and Direct Debit payments, match remittance information, and maintain client balances in TutorCruncher and related systems.
- Support monthly invoicing checks, rate and lesson corrections, purchase-order tracking, and invoice submissions through customer portals.
- Run the daily automated QA process, review results, and investigate or escalate issues.
- Prepare tutor-proposal communications and follow up with prospective clients.
- Issue registration invoices, track payments, send tutor introductions, and coordinate next steps for trial lessons and continuing tuition.
- Update jobs, client and tutor rates, and tracking records while liaising with Client Managers and Education Consultants.
- Answer and triage telephone, website live-chat, and email enquiries; capture details and route complex enquiries to the relevant colleague.
- Maintain Excel-based operational reports and provide administrative and occasional Client Manager cover.
Microsoft ExcelSlack