- Receive and log incoming referrals via phone, fax, email, and portals.
- Verify insurance coverage, benefit levels, and ABA service authorization requirements.
- Collect and organize intake documentation including evaluations and consent forms.
- Submit prior authorization requests to Medicaid and commercial payers.
- Maintain accurate records and audit intake files for documentation gaps.
- Communicate professionally with families and providers throughout the enrollment process.
- Collaborate with clinical, billing, and scheduling teams to hand off cases for service delivery.
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