Intake Specialist (Spanish Bilingual)
New
C
CrewBloomHealthcare ABA Therapy
Colombia; Secondary Locations: Mexico, Argentina, Costa Rica, Venezuela, PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Bilingual in English and Spanish
- Experience
- Minimum 1–2 years
- Required Skills
- Customer serviceMicrosoft Office SuiteCRMGoogle WorkspaceEHR
Requirements
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- Minimum 1–2 years of experience in healthcare intake, patient access, or insurance coordination.
- Working knowledge of health insurance terminology (prior authorizations, eligibility, EOBs, Medicaid managed care).
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite or Google Workspace.
- Strict adherence to HIPAA regulations.
- Bilingual in English and Spanish (strongly preferred).
- Experience with EHR systems or CRM platforms (preferred).
- Ability to manage multiple active cases simultaneously with high accuracy.
- Access to stable primary and backup internet connections.
- Hardware meeting minimum specs: Intel Core i5 (8th gen+) or AMD Ryzen 5, 8GB RAM, plus backup device.
- Dedicated home office space with webcam and noise-canceling USB headset.
Responsibilities
- Receive and log incoming referrals via phone, fax, email, and portals.
- Verify insurance coverage, benefit levels, and ABA service authorization requirements.
- Collect and organize intake documentation including evaluations and consent forms.
- Submit prior authorization requests to Medicaid and commercial payers.
- Maintain accurate records and audit intake files for documentation gaps.
- Communicate professionally with families and providers throughout the enrollment process.
- Collaborate with clinical, billing, and scheduling teams to hand off cases for service delivery.
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