Customer Support Consultant
New
S
SupportYourAppCustomer Support
Bogotá, Bogota, Colombia. Buenos Aires, Buenos Aires, Argentina. Rosario, Santa Fe Province, Argentina. Mexico City, Mexico City, Mexico. Guayaquil, Guayas, Ecuador. Santiago, Santiago Metropolitan Region, Chile, 7 PM-3 AM GMT +3ContractMiddle
SalaryCompensation in USD
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent English (C1) and Spanish
- Experience
- At least 1 year
- Required Skills
- Customer serviceAnalytical thinking
Requirements
- Excellent English (at least C1 level for spoken and written).
- Fluent Spanish skills.
- At least 1 year of experience in customer service.
- Experience providing support via omnichannel.
- Customer-focused mindset.
- Strong analytical thinking and research skills.
- Positive, proactive and responsible attitude.
- Personal laptop or computer with at least 8Gb of RAM.
- Stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Responsibilities
- Provide exceptional customer support via calls and emails.
- Assist customers with product-related inquiries.
- Support customers with job posting inquiries and other service-related requests.
- Accurately document customer interactions and update tickets in the support platform.
- Escalate complex or unresolved issues to the appropriate internal teams when necessary.
- Collaborate with internal teams to ensure timely issue resolution and continuous service improvement.
- Securely work with customers’ sensitive information.
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