Manager Network Operations
New
United StatesFull-TimeManager
Salary105,786 - 155,152 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- TroubleshootingChange Management
Requirements
- Bachelor’s degree or equivalent combination of education and professional experience.
- 5+ years of relevant experience in network operations or related technical environments.
- Previous supervisory or team leadership experience preferred.
- Strong understanding of network operations, troubleshooting processes, service management, and operational performance.
- Ability to manage competing priorities, resolve complex issues, and make effective decisions under pressure.
- Strong organizational, communication, and interpersonal skills.
- Experience developing teams, improving processes, and driving operational efficiency.
- Ability to work flexible schedules, including evening and non-traditional hours when required.
- Strong customer focus with the ability to manage escalations and maintain service excellence.
Responsibilities
- Lead and manage network operations teams responsible for optical networking support, troubleshooting, service restoration, and operational readiness.
- Establish team goals, priorities, processes, and performance objectives aligned with operational requirements.
- Drive strategies to improve productivity, efficiency, service quality, and customer satisfaction.
- Monitor key performance indicators, analyze operational trends, and provide accurate reporting to leadership.
- Ensure effective management of network incidents, escalations, and complex troubleshooting activities.
- Implement process improvement initiatives and promote consistent adherence to operational procedures.
- Support change management activities and ensure successful execution of operational updates.
- Manage workload planning, employee development initiatives, coaching, and performance improvement activities.
- Maintain strong collaboration with engineering, product, and operational teams to improve standards and service delivery.
- Support business planning activities through accurate performance analysis and operational insights.
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