Deal Desk Associate
New
R
RemoteSaaS / HR Tech
Remote-Central America; EMEA-based (Europe or Africa) or AMER-based (UTC−3, e.g. Argentina), EMEA and AMER working days; requires split-day coverageFull-TimeEntry
Salary$24,550 — $55,300 USD
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Job Details
- Languages
- Fluent English
- Required Skills
- Artificial IntelligenceSalesforce
Requirements
- Experience in Deal Desk, Sales Operations, Revenue Operations, Order Management, or a related operational role.
- Hands-on experience with Salesforce.
- Experience with CPQ tools.
- Basic understanding of Quote-to-Cash processes and order management principles.
- Highly organized and detail-oriented with the ability to manage high volumes of tasks.
- Ability to multitask and prioritize effectively during peak periods.
- Demonstrates automation and AI capabilities.
- Writes and speaks fluent English.
- Collaborative, people-first style with the ability to build trust with Sales.
Responsibilities
- Manage Closed Won processing and order management to ensure accuracy and timely execution.
- Build standard quotes in CPQ and process Order Forms.
- Resolve Deal Desk cases focused on technical and process-related questions, including CPQ, quoting, and account maintenance.
- Maintain accurate Salesforce account and order records throughout the deal lifecycle.
- Monitor the Deal Desk queue and respond to Sales team requests within defined SLAs.
- Contribute to the continuous improvement of Deal Desk SOPs and internal documentation.
- Support month-end and quarter-end close activities.
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