Enrollment Specialist
New
D
Daymark HealthOncology Health Care
Remote (Northeast US), Mon-Fri, 8:30 AM to 5 PM EasternFull-TimeMiddle
SalaryBase approximately $60,000 to $70,000 with an opportunity for a $10,000-$15,000 commission
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Job Details
- Experience
- 3+ years
- Required Skills
- SalesforceCRMGoogle WorkspaceSlackEHR
Requirements
- 3+ years of experience in an enrollment, patient outreach, call center, or SDR role with high phone volume.
- Ability to build trust quickly and genuinely with providers and patients.
- Demonstrated organizational skills and initiative in ambiguous environments.
- Excitement for startup environments and comfort with frequent change.
- Strong verbal and written communication skills with ability to tailor messaging to the audience.
- Tech-savvy with experience in CRM platforms (Salesforce), Slack, Zoom, Google Suite, and EHRs.
- Must be based in the Northeastern US.
- Availability to work Mon-Fri, 8:30 AM to 5 PM Eastern.
Responsibilities
- Make 50+ outbound calls per day to prospective patients and caregivers to introduce Daymark’s services and support.
- Guide patients through our enrollment process, surfacing goals and concerns to help tailor support.
- Respond to inbound communications, triage requests, and ensure patients are connected to the right team members.
- Obtain patient consent, complete enrollment surveys, and escalate urgent needs to our clinical teams.
- Share feedback with internal teams based on patient and provider needs, referral trends, and barriers to access.
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