- Make 50+ outbound calls per day to prospective patients and caregivers to introduce Daymark’s services and support.
- Guide patients through our enrollment process, surfacing goals and concerns to help tailor support.
- Respond to inbound communications, triage requests, and ensure patients are connected to the right team members.
- Obtain patient consent, complete enrollment surveys, and escalate urgent needs to our clinical teams.
- Share feedback with internal teams based on patient and provider needs, referral trends, and barriers to access.