- Provide consultative clinical support to patients by phone, email, and video, and respond to urgent clinical escalations.
- Triage Symptom Survey responses and other reported symptoms, supporting patients directly where possible and escalating to a Nurse Practitioner as needed.
- Identify patient needs and coordinate care, nutritional support, discharge planning, and provider referrals.
- Educate patients about their diagnosis, Daymark Health’s care offerings, and next steps.
- Build trusting relationships with patients and their care networks through empathetic interactions and active listening.
- Coordinate with Nurse Practitioners, Medical Directors, Social Workers, and non-clinical Health Partners to support patient care and address social needs.
- Follow clinical protocols, policies, procedures, and documentation standards, collaborating with Clinical Operations on effective use of systems and tools.
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