- Organize the product backlog by refining, tagging, and prioritizing tickets and preparing work for engineering.
- Translate needs into user stories, acceptance criteria, and lightweight specifications with Product, Engineering, and Design leads.
- Plan and run product rituals, including sprint planning, standups, backlog grooming, and retrospectives.
- Triage bug reports and feature requests, investigate their root cause and impact, and track fixes with Engineering.
- Troubleshoot technology questions from clinical and operational teams and route complex issues to Engineering.
- Coordinate QA and UAT by testing functionality, verifying fixes, and confirming releases are ready to ship.
- Maintain product specifications, workflows, known issues, and release notes.
- Gather feedback from clinical and care teams through shadowing, interviews, and data, and translate findings into problem statements and opportunities.