Head of Customer Success
New
R
RevenueCatSaaS / Mobile
Americas; Secondary Locations: EMEAFull-TimeManager
Salary$216K; $216K • Offers Equity
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Job Details
- Experience
- 8-12+ years
- Required Skills
- Data AnalysisAccount ManagementTeam managementCustomer SuccessSaaS
Requirements
- 8-12+ years of experience in Customer Success, Account Management, or related customer-facing functions.
- 4+ years managing and scaling customer-facing teams.
- Experience building CS infrastructure like segmentation, coverage models, and account planning.
- Strong technical fluency to operate in a product-led, developer-facing company.
- Experience influencing renewals, expansion, and account health outcomes.
- Proven experience building and operating within a high-growth B2B SaaS or mobile app environment.
- Strong customer-facing presence with executives and technical teams.
- Excellent written communication and async operating habits.
- Analytical judgment in using data to prioritize team activities.
- Bias toward action, high ownership, and direct follow-through.
Responsibilities
- Define the CSM operating system, including customer tiers, coverage models, health signals, and review cadences.
- Manage, coach, and raise the bar for the CSM team to become growth-oriented generalists.
- Own strategic account quality by ensuring clear account planning and product adoption strategies for top accounts.
- Partner with TAM, Support, Sales, and Growth Advisory to clarify team handoffs and roles.
- Transform recurring customer issues into scalable assets like playbooks, templates, and documentation.
- Define and improve metrics for product adoption, account health, and renewal/expansion influence.
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