Head of Customer Success
New
G
GoGlobalProfessional Services
London, England, United Kingdom. Dubai, Dubai, United Arab Emirates. Singapore. Poland. Hong Kong, Hong Kong, Hong Kong. South AfricaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 15+ years
- Required Skills
- Account ManagementCRMCustomer SuccessSaaS
Requirements
- 15+ years of experience in customer success, account management, onboarding, or client-delivery leadership.
- Background in B2B professional-services, SaaS, BPO, or shared-services environments.
- Bachelor’s degree in Business or equivalent experience.
- Strong client relationship and executive-engagement skills.
- Proven capability in program management and delivering go-lives at scale.
- Experience managing delivery vendors, including SLAs and commercial accountability.
- Awareness of KYC, AML, and client-acceptance compliance.
- Cross-functional orchestration skills to drive outcomes across product and revenue teams.
- Experience leading and developing client-facing and support teams.
- Comfort using AI-assisted tools and openness to AI literacy.
- Excellent communication and presentation skills.
Responsibilities
- Own client onboarding end to end from post-sale handover to steady-state go-live.
- Build repeatable, scalable playbooks for client onboarding.
- Source, select, and manage global delivery vendors for payroll, accounting, and EoR services.
- Monitor vendor performance against SLAs, cost, and risk standards.
- Design and execute a customer support strategy for the Client Portal.
- Act as a single-threaded client advocate to coordinate escalations across internal product and delivery teams.
- Partner with Compliance Operations to integrate KYC/AML checks into the onboarding process.
- Lead and develop Customer Success, Onboarding, and Partner Management teams.
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