- Own every deployment from kickoff through go-live, discovery, configuration, integration, training, handoff.
- Get into the platform, build conversation flows, tune agent behavior, wire up APIs until it's doing exactly what the customer needs.
- Run enablement sessions with customer teams at every level.
- When something's broken or not performing, you dig in, methodically, fast, and without needing someone to hand you the answer.
- Feed customer context back to the team; your observations will directly influence what we build next.
- Document and scale your impact; build the playbook, what you learn becomes how Open scales.
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