- Own implementation personally, taking enterprise customers from signed contract to live production.
- Scope deployments, design integrations, and manage data migrations using tools like Zendesk, HubSpot, Salesforce, Intercom, and Freshdesk.
- Drive customers to go-live, ensuring automated resolution at scale and demonstrable ROI to secure renewals.
- Navigate complex enterprise sales and deployment cycles, including security reviews and legacy system integrations.
- Codify successful implementation methodologies into a repeatable playbook.
- Hire, lead, and coach the Customer Success and Implementation team across Europe.
- Advocate for customer needs to influence product development and onboarding strategies through close collaboration with founders and engineers.
SalesforceRESTful APIsCustomer Success+2 more