Head of Customer Success
New
Canada, France, Germany, Ireland, Italy, Netherlands, Spain, Sweden, United Kingdom, United StatesFull-TimeManager
SalaryBis zu 80.000 Euro Bruttojahresgehalt (Fixgehalt) zzgl. einer leistungsabhängigen Bonuszahlung
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Job Details
- Languages
- German, English
- Required Skills
- LeadershipOperations ManagementCustomer SuccessSaaS
Requirements
- Several years of experience in a senior or leadership role in customer success, support, or account management in a SaaS company.
- Proven e-commerce domain knowledge.
- Demonstrated ability to lead and develop remote-working teams, fostering a strong performance culture.
- Experience managing transformation, scale-up, or growth projects.
- Strong entrepreneurial mindset with data-driven decision-making skills (KPIs, OKRs).
- Experience with internationalization or cross-functional integration projects preferred.
- Fluent in German and English.
- Confident communication and representation skills for external stakeholders and industry events.
Responsibilities
- Develop and execute customer success strategy to ensure sustainable growth and high customer satisfaction.
- Lead and develop a growing team supporting four SaaS solutions within the e-commerce sector.
- Establish operational structures, resource planning, and escalation management processes.
- Drive performance using KPIs and OKRs to optimize service quality across the customer journey.
- Manage the integration of acquired companies, including harmonizing service models and processes.
- Report directly to the Chief Revenue Officer (CRO) and act as a key liaison between leadership and operations.
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